An Introduction to XLAs for ITSM
A solution to this issue that has gained traction over the last half-decade is experience level agreement or XLAs. Where XLAs are a way of measuring service experience – so it could be CX or employee experience – and using the data and feedback to improve service levels from an experience perspective.
WeiterlesenIT-Asset Management : Fünf Leitsätze für 2021
Um trotz Budgetrestriktionen Luft nach oben zu haben, versuchen CIOs und IT-Verantwortlichen momentan alles, um bestehende Ausgaben langfristig zu reduzieren
Weiterlesen4 ways CFOs can cut waste in spending on the cloud
Many CFOs can credit cloud computing for helping them weather COVD-19 by cutting fixed costs, moving to remote work and adapting to a surge in online demand.
WeiterlesenEnterprise SaaS Management goes mainstream in Gartner’s 2020 SAM Magic Quadrant
This post appeared first on The ITAM Review. 28. Juli 2020 Gartner’s 2020 Magic Quadrant (MQ) for SAM Tools was released in July. For this year’s edition, under new authorship by ITAM industry veteran Ryan Stefani, we’ve seen...
WeiterlesenITAM and Analytics: A perfect pair?
Data is the same – massive lists of users/licenses/hardware etc. aren’t really going to help anyone…but transforming that data to show where your users are by location, or the monetary value of licenses by vendor, or hardware that’s out of support in the next 6 months (for example) – that’s useful.
WeiterlesenSaaS Subscription Optimisation – Market Trends — The ITAM Review
This month’s Market Guide is an update to the guide to the SaaS Optimisation market published in July 2018. That guide indicated that the market was nascent and rapidly evolving, and that’s backed up by the trends we’ve seen...
WeiterlesenMicrosoft Dynamics 365, PowerApps, and Flow: All change with licensing — The ITAM Review
At Inspire, their annual partner conference, Microsoft announced upcoming licensing changes for 3 products: Dynamics 365 PowerApps Flow The changes discussed below will take effect October 1, 2019 and this article is based on...
WeiterlesenComparing ITSM Assumptions and Expectations to the Reality — Blog (English)
So, here’s the thing – we’ve all come across IT service management (ITSM) “own goals” in our careers. For instance, a new ITSM tool that cost way too much but was no better than the one before it. 132 weitere Wörter über...
Weiterlesen10 Tips for Selecting an ITSM Tool
Selecting a new IT service management (ITSM) tool is a major project (and a major investment). It’ll impact your IT service desk, your technical support teams, and your end-user community. 130 weitere Wörter über 10 Tips for...
Weiterlesen10 Tips for Conducting ITSM Maturity Assessments — Blog (English)
A solid review cycle is an essential part of any IT practice – with IT organizations that review and improve their processes and practices more successful than those that are stuck in firefighting mode and/or are in no position...
WeiterlesenIBM IASP – a new dawn for IBM licensing compliance? — The ITAM Review
IBM have announced a new, nicer, approach to license compliance – via the IBM Authorized SAM Provider Offering (IASP). What is IASP? Well, if you search online, the internet will tell you it is an “independent auxillary storage...
WeiterlesenThe business case for IT Asset Lifecycle Automation — The ITAM Review
This article is a collaboration between AJ Witt of The ITAM Review and Paul King, Senior Consultant at DeskCenter Solutions. In it, we discuss how IT Asset Lifecycle Automation delivers business value, reduces the burden on IT,...
Weiterlesen