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An Introduction to XLAs for ITSM

A solution to this issue that has gained traction over the last half-decade is experience level agreement or XLAs. Where XLAs are a way of measuring service experience – so it could be CX or employee experience – and using the data and feedback to improve service levels from an experience perspective.   

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4 ways CFOs can cut waste in spending on the cloud

Many CFOs can credit cloud computing for helping them weather COVD-19 by cutting fixed costs, moving to remote work and adapting to a surge in online demand.

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Enterprise SaaS Management goes mainstream in Gartner’s 2020 SAM Magic Quadrant

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ITAM and Analytics: A perfect pair?

Data is the same – massive lists of users/licenses/hardware etc. aren’t really going to help anyone…but transforming that data to show where your users are by location, or the monetary value of licenses by vendor, or hardware that’s out of support in the next 6 months (for example) – that’s useful.

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SaaS Subscription Optimisation – Market Trends — The ITAM Review

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Microsoft Dynamics 365, PowerApps, and Flow: All change with licensing — The ITAM Review

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10 Tips for Selecting an ITSM Tool

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IBM IASP – a new dawn for IBM licensing compliance? — The ITAM Review

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The business case for IT Asset Lifecycle Automation — The ITAM Review

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SaaS Management Solutions – Call for Participants — The ITAM Review

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The IT Service Management Attainment Model: An ITIL Roadmap for Continual Improvement — Ivanti Blog

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IT Asset Management for the Modern Workplace: Podcast Recap With Phil Merson — Ivanti Blog

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