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Kategorie: ITSM

An Introduction to XLAs for ITSM

A solution to this issue that has gained traction over the last half-decade is experience level agreement or XLAs. Where XLAs are a way of measuring service experience – so it could be CX or employee experience – and using the data and feedback to improve service levels from an experience perspective.   

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Enterprise SaaS Management goes mainstream in Gartner’s 2020 SAM Magic Quadrant

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Microsoft Dynamics 365, PowerApps, and Flow: All change with licensing — The ITAM Review

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10 Tips for Selecting an ITSM Tool

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10 Tips for Conducting ITSM Maturity Assessments — Blog (English)

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ITSM and ITAM: Great Together, Like Peanut Butter and Chocolate or Gin and Tonic Pt. 2 of 2 — Ivanti Blog

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ITSM and ITAM: Great Together, Like Peanut Butter and Chocolate or Gin and Tonic Pt. 1 of 2 — Ivanti Blog

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The Year of Transformed IT Asset Management (ITAM) — The Leading IT Management Blog | Ivanti

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Take Security to the Next Level With the Top 5 CIS Critical Security Controls — The Leading IT Management Blog | Ivanti

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IT Asset Management Best Practices to Help You Sleep at Night — The Leading IT Management Blog | Ivanti

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Meltdown and Spectre: What you need to know! — The Leading IT Management Blog | Ivanti

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Extending Your Service Management Platform to Self Service Portal — Ivanti Blog

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