ITSM - ITAM xPerts https://www.xpertbook.de IT Assetmanagment Hangout Sat, 14 Sep 2024 18:24:22 +0000 de hourly 1 https://wordpress.org/?v=6.9.1 https://i0.wp.com/www.xpertbook.de/wp-content/uploads/2017/07/cropped-ITAMfeatures.png?fit=32%2C32&ssl=1 ITSM - ITAM xPerts https://www.xpertbook.de 32 32 115756485 ESM (ITSM) als GameChanger zur Standardisierung https://www.xpertbook.de/esm-als-helfer-zu-mehr-standardisierung#utm_source=rss&utm_medium=rss&utm_campaign=esm-als-helfer-zu-mehr-standardisierung Sun, 28 Jul 2024 18:16:55 +0000 http://www.xpertbook.de/?p=1132 Der Wandel im modernen Arbeitsumfeld  Die Arbeitsweise von Unternehmen hat sich in den letzten Jahren enorm verändert. Heute sind agile und kundenorientierte Methoden wie Remote-Arbeit, digitale Kollaboration und selbstorganisierte Teams der neue Standard. Um dieser Dynamik gerecht zu werden, müssen Organisationen ihre Servicemanagement-Praktiken modernisieren. Enterprise Service Management (ESM) stellt hierfür einen strategischen Rahmen dar. Was […]

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]]> 1132 Enterprise Service Management (ESM) – Ein Überblick https://www.xpertbook.de/enterprise-service-management-esm-ein-ueberblick#utm_source=rss&utm_medium=rss&utm_campaign=enterprise-service-management-esm-ein-ueberblick https://www.xpertbook.de/enterprise-service-management-esm-ein-ueberblick#respond Sun, 28 Jul 2024 08:59:03 +0000 http://www.xpertbook.de/?p=1126 Enterprise Service Management (ESM) erweitert die Prinzipien und Fähigkeiten des IT Service Managements (ITSM) auf andere Bereiche einer Organisation und umfasst eine Vielzahl von Unternehmensdiensten.

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]]> https://www.xpertbook.de/enterprise-service-management-esm-ein-ueberblick/feed 0 1126 Neue Controls ISO/IEC 27002:2022 IT Assetmanagement https://www.xpertbook.de/neue-controls-iso-it-assetmanagement#utm_source=rss&utm_medium=rss&utm_campaign=neue-controls-iso-it-assetmanagement https://www.xpertbook.de/neue-controls-iso-it-assetmanagement#respond Sat, 24 Jun 2023 16:15:30 +0000 http://www.xpertbook.de/wg-neue-controls-in-der-iso-iec-270022022 Das neue Control „8.9 Configuration management“ zählt zu den „Technological Controls“ der ISO/IEC 27002:2022. Das Ziel des Controls ist es, dass Konfigurationen (inklusive Sicherheitskonfigurationen) von Hardware, Software, Diensten und Netzwerken eingeführt, dokumentiert, umgesetzt, überwacht und geprüft werden.

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]]> https://www.xpertbook.de/neue-controls-iso-it-assetmanagement/feed 0 1090 ITAM 2.0: Die Evolution des IT Assetmanagements https://www.xpertbook.de/itam-2-0-die-evolution-des-it-asset-managements#utm_source=rss&utm_medium=rss&utm_campaign=itam-2-0-die-evolution-des-it-asset-managements https://www.xpertbook.de/itam-2-0-die-evolution-des-it-asset-managements#respond Sun, 04 Jun 2023 10:49:50 +0000 http://www.xpertbook.de/?p=989 Genaue Anlagendaten ermöglichen nicht nur eine bessere finanzielle Entscheidungsfindung, sondern unterstützen auch andere ITSM-Funktionen wie Incident Management, Problem Management und Change Management. So kann ITAM IT-Dienstleistern dabei helfen, Mitarbeitern und externen Kunden bessere IT-Services und -Support zu bieten, und Unternehmen dabei unterstützen, Technologie-Assets besser zu nutzen, um sich von der Konkurrenz abzuheben."

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]]> https://www.xpertbook.de/itam-2-0-die-evolution-des-it-asset-managements/feed 0 989 An Introduction to XLAs for ITSM https://www.xpertbook.de/an-introduction-to-xlas-for-itsm#utm_source=rss&utm_medium=rss&utm_campaign=an-introduction-to-xlas-for-itsm https://www.xpertbook.de/an-introduction-to-xlas-for-itsm#respond Sat, 24 Apr 2021 06:52:44 +0000 http://www.xpertbook.de/?p=795 A solution to this issue that has gained traction over the last half-decade is experience level agreement or XLAs. Where XLAs are a way of measuring service experience – so it could be CX or employee experience – and using the data and feedback to improve service levels from an experience perspective.   

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]]> https://www.xpertbook.de/an-introduction-to-xlas-for-itsm/feed 0 795 Enterprise SaaS Management in Gartner’s SAM Magic Quadrant https://www.xpertbook.de/enterprise-saas-management-goes-mainstream-in-gartners-2020-sam-magic-quadrant#utm_source=rss&utm_medium=rss&utm_campaign=enterprise-saas-management-goes-mainstream-in-gartners-2020-sam-magic-quadrant https://www.xpertbook.de/enterprise-saas-management-goes-mainstream-in-gartners-2020-sam-magic-quadrant#respond Sun, 27 Sep 2020 10:45:47 +0000 http://www.xpertbook.de/?p=736 This post appeared first on The ITAM Review. 28. Juli 2020 Gartner’s 2020 Magic Quadrant (MQ) for Software Assetmanagement (SAM) Tools was released in July. For this year’s edition, under new authorship by ITAM industry veteran Ryan Stefani, we’ve seen three vendors added, three removed, and three of the 8 participants placed in the leadership category. The […]

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]]> https://www.xpertbook.de/enterprise-saas-management-goes-mainstream-in-gartners-2020-sam-magic-quadrant/feed 0 736 Microsoft Dynamics 365, PowerApps, and Flow: All change with licensing — The ITAM Review https://www.xpertbook.de/microsoft-dynamics-365-powerapps-and-flow-all-change-with-licensing-the-itam-review#utm_source=rss&utm_medium=rss&utm_campaign=microsoft-dynamics-365-powerapps-and-flow-all-change-with-licensing-the-itam-review https://www.xpertbook.de/microsoft-dynamics-365-powerapps-and-flow-all-change-with-licensing-the-itam-review#respond Sun, 13 Oct 2019 09:39:46 +0000 http://www.xpertbook.de/microsoft-dynamics-365-powerapps-and-flow-all-change-with-licensing-the-itam-review über Microsoft Dynamics 365, PowerApps, and Flow: All change with licensing — The ITAM Review

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]]> https://www.xpertbook.de/microsoft-dynamics-365-powerapps-and-flow-all-change-with-licensing-the-itam-review/feed 0 653 10 Tips for Selecting an ITSM Tool https://www.xpertbook.de/10-tips-for-selecting-an-itsm-tool-2#utm_source=rss&utm_medium=rss&utm_campaign=10-tips-for-selecting-an-itsm-tool-2 https://www.xpertbook.de/10-tips-for-selecting-an-itsm-tool-2#respond Sun, 13 Oct 2019 09:06:08 +0000 http://www.xpertbook.de/?p=649 über 10 Tips for Selecting an ITSM Tool — Blog (English)

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]]> https://www.xpertbook.de/10-tips-for-selecting-an-itsm-tool-2/feed 0 649 10 Tips for Conducting ITSM Maturity Assessments — Blog (English) https://www.xpertbook.de/10-tips-for-conducting-itsm-maturity-assessments-blog-english#utm_source=rss&utm_medium=rss&utm_campaign=10-tips-for-conducting-itsm-maturity-assessments-blog-english https://www.xpertbook.de/10-tips-for-conducting-itsm-maturity-assessments-blog-english#respond Sun, 13 Oct 2019 09:04:40 +0000 http://www.xpertbook.de/10-tips-for-conducting-itsm-maturity-assessments-blog-english über 10 Tips for Conducting ITSM Maturity Assessments — Blog (English)

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]]> https://www.xpertbook.de/10-tips-for-conducting-itsm-maturity-assessments-blog-english/feed 0 647 ITSM and ITAM: Great Together, Like Peanut Butter and Chocolate or Gin and Tonic Pt. 2 of 2 — Ivanti Blog https://www.xpertbook.de/itsm-and-itam-great-together-like-peanut-butter-and-chocolate-or-gin-and-tonic-pt-2-of-2-ivanti-blog#utm_source=rss&utm_medium=rss&utm_campaign=itsm-and-itam-great-together-like-peanut-butter-and-chocolate-or-gin-and-tonic-pt-2-of-2-ivanti-blog https://www.xpertbook.de/itsm-and-itam-great-together-like-peanut-butter-and-chocolate-or-gin-and-tonic-pt-2-of-2-ivanti-blog#respond Sun, 13 Oct 2019 08:50:34 +0000 http://www.xpertbook.de/itsm-and-itam-great-together-like-peanut-butter-and-chocolate-or-gin-and-tonic-pt-2-of-2-ivanti-blog über ITSM and ITAM: Great Together, Like Peanut Butter and Chocolate or Gin and Tonic Pt. 2 of 2 — Ivanti Blog

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