XLA - ITAM xPerts https://www.xpertbook.de IT Assetmanagment Hangout Sat, 14 Sep 2024 18:00:37 +0000 de hourly 1 https://wordpress.org/?v=6.9.1 https://i0.wp.com/www.xpertbook.de/wp-content/uploads/2017/07/cropped-ITAMfeatures.png?fit=32%2C32&ssl=1 XLA - ITAM xPerts https://www.xpertbook.de 32 32 115756485 An Introduction to XLAs for ITSM https://www.xpertbook.de/an-introduction-to-xlas-for-itsm#utm_source=rss&utm_medium=rss&utm_campaign=an-introduction-to-xlas-for-itsm https://www.xpertbook.de/an-introduction-to-xlas-for-itsm#respond Sat, 24 Apr 2021 06:52:44 +0000 http://www.xpertbook.de/?p=795 A solution to this issue that has gained traction over the last half-decade is experience level agreement or XLAs. Where XLAs are a way of measuring service experience – so it could be CX or employee experience – and using the data and feedback to improve service levels from an experience perspective.   

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